Managing Conflict and Difficult People
How to Handle Conflict
This high impact workshop focuses on giving delegates the tools and techniques to deal with conflict and difficult people.
When dealing with difficult interactions, simple things become sources of unanticipated conflict and mild misunderstandings that result in unwanted behaviours. It is essential to develop constructive and consistent ways of dealing with these situations and to have the ability to deal with these with confidence and skill that will make a difference to the end result.
The key themes of this interactive workshop are:
- Defining conflict and difficult people
- Getting to the heart of the problem
- Active Listening
- The roles that people play
- Feelings and emotions
- Feeding the solution and not the problem
- Create a win : win situation
- Deal with difficult interactions professionally
- Identify the causes of difficult interactions and defuse these
- Solve the real problem
- Assess the facts and focus on these to enable conflict resolution
- Identify strategies for dealing with emotions, feelings and destructive thoughts
- Manage self image
- Help others with their difficult interactions
All of our programmes can be tailored to suit your specific needs.
