Giving Effective Feedback
People Talking
This high impact workshop has been developed to give confidence and the skills to handle difficult conversations
Delegates examine various aspects of people behaviour, what can trigger certain responses and how to identify effective ways to handle difficult and sensitive situations with professionalism and achieve positive outcomes.
Key Giving Effective Feedback themes:
- Understanding why people behave the way they do
- Understand how and why difficult situations arise
- Identify appropriate feedback methods to use and when
- Making feedback positive and effective
- Handling difficult messages
- Enhance confidence levels and assertiveness in dealing with people
- Non verbal communication – your body language
- Effective communication – how?
- Learn techniques to handle:
- Hostile aggressors
- Silent no-responders
- Habitual complainers
- Yes people / No people
- Know it alls
What will participants learn on the Giving Effective Feedback programme?
Those taking part in this session will:
- Be able to give effective feedback
- Take away tools and techniques to improve conversation outcomes
- Learn how to generate more positive working relationships
- Be able to apply the principles to their area of work
All of our programmes can be tailored to suit your specific needs.
